There is a long queue at the scene of the refund from Fat East! The total compensation is nearly 9 million yuan. Staff： There is no deadline, so you can come back in two days.
On June 27th, the official account of "Fat Donglai Trading Group" released the "Investigation Report on the Poor Hygienic Environment of Noodles Processing Sites of Fat Donglai Catering Merchants in Xinxiang", which stated the main problems of the incident and the rectification plan.
According to the report, on the morning of June 19th, a customer went to the food and beverage department of Pangdonglai Life Plaza in Xinxiang City to report that the processing point of the merchant’s rolled dough was poor in environmental sanitation, and provided the live video. After rectification, it resumed business on June 23. On the 25th, customers posted relevant videos online.
▲ Network transmission related videos
As mentioned in the report, Fat Donglai gave punishments such as dismissal, dismissal and cancellation of year-end benefits to the relevant staff, and asked Xinxiang Fat Donglai’s dough-rolling merchants to stop business immediately, terminate the contract and terminate the cooperation, and withdraw the cabinet within a time limit.
Regarding customers, Pangdonglai gives a cash reward of 100,000 yuan to customers who help them discover major food safety hazards; Refunds were given to all customers who bought rolled noodles and spicy noodles in the catering department of two stores in Pangdonglai, Xinxiang from June 9 to June 19, and 1000 yuan was compensated, totaling 8,833 copies, with a total compensation amount of 8.333 million yuan.
▲ Investigation report on the "dough rolling incident" in Pangdonglai.
On June 27th, the relevant staff of Fat Donglai introduced the relevant details of customer refund to the reporter. Customers who meet the consumption at a specific time can provide ID cards, copies of ID cards and relevant vouchers for purchasing meals, and the staff will check them one by one.
The staff also said that on the 27th, customers in two stores in Xinxiang queued up for refunds, suggesting that customers could wait in line for two days. Regarding the validity period of the refund, the staff member replied that there is no specific deadline, and customers who are inconvenient to return to Xinxiang in other places can call and leave their contact information."We will make an online return visit and then deal with it. But time may be slower. "The staff said that the on-site refund is a cash refund, and the online refund has not yet started.
On the 27th, Red Star News saw some netizens posting videos on some social platforms, and there was a long queue at the refund site. A young female customer spent the rolled dough on June 19th. She said in an interview that she went to the queue for a refund today, and had received the returned amount of rolled dough from 8 yuan and cash from 1000 yuan. At the scene, there were customers who had bought four meals before and received 4000 yuan in cash.
Source: Dahe Daily Video Number, Red Star News